Epson printers are trusted for their performance and durability, but sometimes users encounter technical issues that interrupt printing tasks. One of the more serious problems is Epson Printer Error Code 0x97 (Call USA/CA: +1-804-460-7160), which is commonly associated with internal hardware faults. This error can appear suddenly and make the printer completely unusable. Understanding the causes, symptoms, and correct troubleshooting steps is essential to resolve the issue effectively and avoid permanent damage.

What Is Epson Printer Error Code 0x97

Epson Printer Error Code 0x97 usually indicates a critical internal system error. It is often related to problems with the printer’s mainboard, power supply, or internal communication between hardware components. When the printer detects abnormal behavior that could harm internal parts, it shuts down operations and displays this error code as a safety measure.

This error is most commonly reported on Epson inkjet and WorkForce series printers, especially after long-term use or sudden power interruptions.

Common Causes of Epson Error Code 0x97

One of the primary causes of Error Code 0x97 is a failure in the printer’s mainboard. The mainboard controls all internal operations, and any damage or malfunction can result in this error. Power surges, overheating, or component aging can contribute to this problem.

Another common cause is an unstable power supply. Frequent power cuts, voltage fluctuations, or improper shutdowns can disrupt the printer’s internal circuitry. Over time, this can lead to hardware communication errors.

Dust accumulation and overheating can also trigger Error Code 0x97. When internal components become clogged with dust, airflow is restricted, causing overheating. Excessive heat can damage sensitive electronic parts.

In some cases, corrupted firmware or incomplete firmware updates can confuse the printer’s internal system. If the firmware fails to load properly during startup, the printer may display this error.

Symptoms Associated with Error Code 0x97

When Epson Error Code 0x97 occurs, the printer may stop working entirely. The control panel may freeze, display the error message, or show blinking lights. The printer might fail to turn on properly or shut down shortly after startup. Print jobs remain stuck, and the printer becomes unresponsive to commands.

Step-by-Step Troubleshooting for Epson Error Code 0x97

Begin by performing a complete power reset. Turn off the printer and unplug it from the power source. Disconnect all cables, including USB or network connections. Leave the printer unplugged for at least fifteen minutes. This allows residual power to drain and helps reset internal components. After waiting, reconnect the power cable only and turn the printer on to check if the error is resolved.

If the error persists, try a deeper power cycle. Turn off the printer again, unplug it, and press and hold the power button for ten to fifteen seconds while the printer is unplugged. This helps discharge any remaining electrical current inside the device. Plug the printer back in and power it on.

Check the printer for signs of overheating. Make sure the printer is placed in a well-ventilated area and not near heat sources. Inspect air vents and clean them gently using compressed air to remove dust buildup. Allow the printer to cool down before restarting it.

Update the printer firmware if possible. Firmware updates often include fixes for known internal errors. Ensure the printer is connected to a stable power source before starting the update process to avoid interruptions that could worsen the problem.

Inspect internal components if you are comfortable doing so. Open accessible covers and check for visible signs of damage, loose connections, or burned components. Do not attempt advanced disassembly unless you have technical experience, as this may void the warranty or cause further damage.

Reinstall printer drivers on your computer. Although Error Code 0x97 is primarily hardware-related, driver conflicts can sometimes trigger or worsen the issue. Remove the existing drivers, restart your system, and install the latest compatible drivers for your operating system.

Try connecting the printer to a different power outlet. Faulty wall sockets or extension cords can deliver inconsistent power, contributing to hardware errors. Using a surge protector can help prevent future power-related issues.

When Professional Repair Is Needed

If none of the troubleshooting steps resolve Epson Error Code 0x97, the problem is likely due to a defective mainboard or internal hardware component. In such cases, professional repair or component replacement is often required. Continuing to use the printer in this condition may cause additional damage and increase repair costs.

Preventing Epson Error Code 0x97 in the Future

To reduce the risk of encountering this error again, always use a stable power supply and avoid unplugging the printer while it is in use. Keep the printer clean and free from dust, especially around ventilation areas. Ensure firmware and drivers are kept up to date. Place the printer in a cool, well-ventilated environment to prevent overheating.

Using a surge protector can protect the printer from voltage spikes and sudden power fluctuations. Regular maintenance and proper shutdown procedures play a crucial role in extending the lifespan of the printer.

Final Thoughts

Epson Printer Error Code 0x97 is a serious issue often linked to internal hardware faults, but it does not always mean the printer is beyond repair. In some cases, power resets, cooling, or firmware updates can resolve the problem. Understanding the causes and following systematic troubleshooting steps can save time and prevent unnecessary expenses. With proper care and maintenance, you can minimize the chances of facing this error and keep your Epson printer running reliably over the long term.